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Amazon Assistant

Somerset, NJ
Job Responsibilities
  • Serve as the primary contact for all Amazon Seller Support interactions (case management via phone, chat, and email).
  • Resolve listing issues including suppressed, inactive, or flagged listings.
  • Address and escalate policy violations and performance notifications.
  • Manage brand approval and ungating processes.
  • Monitor and respond to updates from Amazon to ensure prompt resolution of open cases.
  • Maintain documentation of all support cases, outcomes, and follow-ups.
  • Work closely with internal teams to relay necessary updates and ensure alignment.
  • Suggest and help implement process improvements to streamline Amazon support operations.
  Job Qualifications
  • 1+ year of experience working with Amazon Seller Central and handling Amazon Seller Support.
  • Strong verbal and written communication skills.
  • Proven ability to manage and resolve multiple support cases simultaneously.
  • Familiarity with Amazon policies, listing standards, brand registry, and account health metrics.
  • Highly organized with exceptional attention to detail.
  • Proactive and persistent problem-solver who can work independently.
  • Ability to stay calm and focused when dealing with Amazon’s often rigid or unclear processes.

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