Amazon Assistant
Somerset, NJ
·
Full Time
Job Responsibilities
- Serve as the primary contact for all Amazon Seller Support interactions (case management via phone, chat, and email).
- Resolve listing issues including suppressed, inactive, or flagged listings.
- Address and escalate policy violations and performance notifications.
- Manage brand approval and ungating processes.
- Monitor and respond to updates from Amazon to ensure prompt resolution of open cases.
- Maintain documentation of all support cases, outcomes, and follow-ups.
- Work closely with internal teams to relay necessary updates and ensure alignment.
- Suggest and help implement process improvements to streamline Amazon support operations.
Job Qualifications
- 1+ year of experience working with Amazon Seller Central and handling Amazon Seller Support.
- Strong verbal and written communication skills.
- Proven ability to manage and resolve multiple support cases simultaneously.
- Familiarity with Amazon policies, listing standards, brand registry, and account health metrics.
- Highly organized with exceptional attention to detail.
- Proactive and persistent problem-solver who can work independently.
- Ability to stay calm and focused when dealing with Amazon’s often rigid or unclear processes.